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Frequently Asked Questions

Everything you need to know about using NLO SMM Panel. From placing your first order to understanding delivery times, refunds, and our API integration. Can't find your answer? Our support team responds within minutes.

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What is the "Partial" status?
Partial status means that we delivered some part of your order and the remaining amount is refunded straight to your balance. Why does this occur? Either server had a problem with your order or our server couldn't fulfill the whole order on time so it delivered it partially. Does it happen often? No. In the end, you got what you paid for, the remaining is back to your balance!
What is Drip-Feed?
Drip-Feed is a service that we are offering so you would be able to put the same order multiple times automatically. For example: let's say you want to get 1000 likes on your Instagram Post but you want to get 100 likes each 30 minutes, you will put Link: Your Post Link Quantity: 100 Runs: 10 (as you want to run this order 10 times, if you want to get 2000 likes, you will run it 20 times, etc…) Interval: 30 (because you want to get 100 likes on your post every 30 minutes, if you want each hour, you will put 60 because the time is in minutes) P.S: Never order more quantity than the maximum which is written on the service name (Quantity x Runs), Example if the service's max is 4000, you don't put Quantity: 500 and Run: 10 because the total quantity will be 500x10 = 5000 which is bigger than the service max (4000). Also never put the Interval below the actual start time (some services need 60 minutes to start, don't put Interval less than the service start time or it will cause a fail in your order).
How do I use Mass-Order

You put the service ID followed by | followed by the link followed by | followed by quantity on each line To get the service ID of service please check here:https://nlosmm.com/services


Let's say you want to use the Mass Order to add Instagram Followers to your 3 accounts: Drake, FrenchMontana, JustinBieber


From the Services List @ https://nlosmm.com/services, the service ID for this service "🛸 Instagram USA Likes [Max 20k] 👽 [No Refill] 🔥" is 553


Let's say you want to add 1000 followers for each account, the output will be like this:
ID|Link|Quantity
or in this example:
553|Drake|1000
553|FrenchMontana|1000
553|JustinBieber|1000

When can you Activate my PayPal?
You can use Paypal whenever you want by following the instructions on the Add Funds page (manual use). To have it automatically enabled, you have to have added at least 300$ in your account using other payment methods, and then you can send us a ticket with your username to enable it for you!
How to place new Order?

In the field Type, Select the type of services from the drop-down list.

In the field Link, Fill the link to the page in the right format(you can find it in the description of each service).

In the field Quantity, Fill the needed quantity of likes/followers/views.

What if drop occur?
Sometimes big Social Media platforms run updates on their end and we can't control that. Even if our description says "no drop" if you order at the time of an active update, drops of your order may occur. In that case, we will only be able to refill (if the service has a refill option), nothing else.
How to pay via Credit Card?
We will soon start accepting worldwide credit cards!
Do you offer custom rates or discounts?
Yes, we do! If you are a high spender on our panel you will be introduced to NLO prices for ALL services you used in the past. Or if you plan to resell our services on your own panel, you will also get bonuses & discounts.
How can I get a help with my order?
Simply open up a ticket by clicking on the "Ticket" button in the menu and our Support Team will be more than glad to help you!
Do you offer refunds?
Of course, we do! But before you open up a request for a refund, make sure to read our Terms & Services tab in order to know if you are compatible to get your refund!
My order is not starting, what to do?
Be patient and always look for the upper number of our description. The start time that you can see in the description is just and approximately the time needed for that server to start processing your order, sometimes servers are overloaded and you will need to wait for the server restart which is at UTC 00:00. If it's stuck 24+ hours above it, then open up a ticket and we will solve it.
Cancel button / Refill button is not working for me?
The cancel or refill button sends a trigger to cancel or refill an order, it doesn't work instantly, it's just a trigger, sometimes it's too late to stop an order, and sometimes an order might not need a refill or the service doesn't have a refill.